Interactive Voice Response (IVR System) is a boon not only for the call center industry but also for other small scale business. A good IVR system not only build a company’s image, it also saves the hassle of hiring multiple assistants, because it brings automation into the process of receiving calls.
FSI provides smart IVR Routing system which will route calls to the right agent based on criteria of inbound calls and messages with advanced human speech recognition and synthesis functions. Voice Recognition Option provides additional layer of verification on the phone line. When Phone Number Monitoring services dials and gets voice recording, it analyzes recording for specific key words in the message. If keyword is present, it passes the check. If keyword is not found, it marks it as an error and sends an alert message.
FSI’s IVR Solution, automate the call flow with pre-built messages for your customers and save up to 40% of call waiting time.
Almost 80% of calls to contact centers are routine requests. Our smart IVR Solution can be linked to your company’s customer database(Company can set parameters) and you can choose what kind of data should be linked to the IVR from the database. And it will only pull those information and provide it to the customers e.g Account balance, last transaction details, tracking a shipment etc. Which will reduce agent workload.
>Handle up to 80% of calls without an agent.
> Enhance call processing efficiency by 65%.
How Call recording and call monitoring is useful with IVR system?
Most important thing is space to store the call recording data. You get more space to store call recordings through our Call Center Solution. Track , record and hear the conversations and never miss out on quality leads. Listen to recordings and provide feedback to the agent based on your company’s quality parameters to improve agent performance and also use it for training purposes. Provide your customers an unparalleled experience.