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CRM (Customer relationship management)


CRM integration Dubai is the best way to ensure a bright future for the business by maintaining healthy and productive customer relationship. One of the most crucial aspects of business is customer relationship. The better the customer relationship, the more successful a company becomes.

A good customer relationship is when customers have a consistent customer experience every time they interact with the business and leaves them with a good impression. So here comes the importance of FSI’s CRM integration Dubai.

FSI’s CRM integration Dubai is a way to manage leads (people interested in your business) and your existing customers in an efficient way possible. It’s a system that companies can use to analyze customer interaction and measure data throughout the customer lifecycle.

CRM helps to create customer loyalty and retention. Our CRM software is designed to help businesses meet the overall goals of customer relationship management.

FSI’s CRM software is highly scalable and customizable, allowing businesses to gain actionable customer insights with a back-end analytical engine, view business opportunities with predictive analytics, streamline operations and personalize customer service based on the customer’s known history and prior interactions with your business.

Our CRM solution makes it easy for you to:

  • Help a business to keep customers.
  • Helps the business to understand what it needs to do to get more customers.
  • Reduce cost by managing costly complaints and finding out what services are useless for customers.
  • Helps to log and manage customer relationship.

To keep track of your companies efficiency regarding interactions with customers, vendors and suppliers you can use telephony service. It allows you to perform actions like dialing phone numbers and logging calls.

CRM integration Dubai provides you data that can be used to improve relations with customers. Using both CRM and telephony makes your business efficient. But integrating them makes your business efficient and effective.

If you use a phone system in which CRM is not integrated, then every important detail must be manually added which in turn affects the productivity of your company. And also asking the customers info each and every time they call, will make them doomed.

If you know your customers and their interaction with your business, you have the ability to address their desires quickly and accurately as CRM phone integrations enters the data automatically.

Need for CRM integration :

Call recording is an important aspect while dealing with the customers. CRM integration Dubai allows you to easily save and access call recordings. Call recording will help you to train new agents and also for improving quality.

Call recording will help you to know the quality of the assistance that your customer support is providing to your valuable customers and you can aware of exactly how customers are responding, and adopt the changes needed, which will ultimately increase customer satisfaction.

As the key call data is logged automatically with CRM integration, you don’t need to waste your precious times by adding call data. CRM integration gives you activity metrics to track the effort of your agents and to make them focus on the weaker area to improve their performance in the future.

Your call management system and data management system will be increased with a good CRM integration. CRM integration will improve the Inbound and Outbound calling processes and outcomes and enables to manage a high volume of calls.

As customer experience and satisfaction being the two keywords companies’ bank onto prove their worth, CRM integration Dubai is simply indispensable. It helps you to maintain a great customer relationship enhancing the efficiency of your employees at the same time. To know more about CRM integration.

Please contact us for CRM integration Dubai